Support

Need help with Clipa? Reach us by email or chat. Answers to the most common questions are below.

Email

We usually reply within 1 business day.

Talk to us right here or from the bubble in the corner of the app.

A caption has a wrong word. What now?: In the editor, click the word and fix the text; the timing stays the same. This also works for names and slang the transcription doesn't recognize.
The export got stuck or took too long.: Reload the editor page and export again: the project is saved with its captions and style. If it fails again, write to contato@clipa.app with the project name.
How do I cancel or change my plan?: Under Account, inside the app. Cancellation takes effect at the end of the period already paid, and your projects stay accessible for 30 days.
How do I use Clipa inside ChatGPT?: Find Clipa in the ChatGPT apps directory or, in a conversation, type @ and pick Clipa. Then attach a video or paste a YouTube link. The first time, ChatGPT asks you to sign in to your Clipa account. To disconnect, go to the ChatGPT apps settings and remove Clipa.
Are my videos private?: Yes. Only you can see your videos; we never use or publish your content. The exported file stays available for 30 days, and the project for as long as your account is active.

Write to contato@clipa.app from your account email and we delete the account, the videos and the data within 7 days.